Shipping & Delivery
We currently ship to USA & Canada only. We are working on supporting other international customers through our online check-out process, but this is still a few months away. Until we get this up-and-running, please email us at firstname.lastname@example.org for other international ordering and delivery.
Orders are processed and shipped within 24-72 hours after payment approval.
Once your order ships, you will be sent a confirmation email containing your tracking information. Please allow 24-72 hours after shipping confirmation for the tracking to be updated. If you have not received this email, kindly check your other email folders, or email us at email@example.com. Please note that we cannot be held accountable for any shipping delays caused by the carrier.
Should inaccurate or incomplete addresses information be provided, it may delay processing time by 1-2 business days. All customers are encouraged to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
**THIS TRANSACTION WILL APPEAR ON YOUR CREDIT CARD STATEMENT AS PLEASEKNOCK**
Shipping Estimates and Tracking
USA Shipping Options:
Express (2-3 Business Days)
Standard (3-6 Business Days)
Economy (7-14 Business Days)
Delivery times can vary depending on your location and the shipping method used at checkout and are not guaranteed. Shipping carrier delays may occur due to the backlogs caused by COVID-19.
I'm an international customer - how long will shipping take, and what should I expect regarding customs fees and taxes?
International shipping varies widely depending on the receiving country and a myriad of other factors. In most cases, it takes a few weeks for international orders to arrive.
Customs fees and taxes are levied by the receiving country and are the buyer’s responsibility. We are not currently able to accurately predict what those import costs might be, we do not determine or receive any of those fees or taxes, and we cannot falsify information on customs documents in an attempt to reduce those costs. Please research customs information for your country before ordering, as we cannot be held responsible for unexpected fees and taxes.
How Can I Change My Order?
If you wish to change your order details, i.e. remove/add products to your cart or change your address, please contact us at firstname.lastname@example.org as soon as possible. Since we process orders quickly to expedite shipping times, it is not guaranteed that we will be able to adjust your order details before your order begins processing but we’ll do our best.
I Didn’t Receive my Package
If your package has been marked as delivered but it has not arrived to you, most of the time it will turn up within a few days. We also recommend you check with your neighbours who may have received the package on your behalf. In addition, please reach out to your local post office for additional information as well, in case it was delivered there instead.
Once we have shipped your order and the package has left our workshop, it is in the hands of the shipping carrier and is their responsibility.
We cannot be held responsible for lost or stolen packages, and we cannot issue refunds for packages that we shipped (so long as tracking indicates the package was indeed shipped by us) but never arrived. If your package never arrived or you suspect it was stolen, visit the shipping carrier’s website to file a claim with them directly.
Please note that "First Class Mail International" does not allow claims to be filed for missing, stolen, or damaged packages. Consider this when selecting your shipping option.